Account and linking
7 questions
Do I get an account when I donate?
No. You register yourself, for free, on the Platform. Then you link your donations by confirming the e-mail address you donate with at WoodYouCare Foundation. You get a code by e-mail; with that code the link is done.
Start freeI donate with a different e-mail address than I log in with.
That works. You confirm your donation addresses separately from your login address, under Settings > Foundation donations. You can confirm several addresses; each confirmed address links the donations made with it.
I had an account on woodyou.care.
Your trees are already there, labelled "via woodyou.care". Log in with your existing e-mail address and password; if your password does not work, request a new one through "Forgot password". Your company starts on Free, with three months of Proof on top.
Log inDoes my donation go to the Platform?
No. Donations go directly to WoodYouCare Foundation, which selects projects and restoration partners and funds ecosystem restoration. Platform subscriptions are paid to WoodYouCare B.V., a separate company that provides the tools to show what you contribute. You only pay for those if you choose a paid plan.
Go to WoodYouCare Foundation (opens in a new window)Can I donate both once and monthly to WoodYouCare Foundation?
Yes. At WoodYouCare Foundation you donate once or recurringly, and you can do both. It is separate from your Platform subscription; every linked donation counts in your account.
What happens after I donate?
The Impact Director of WoodYouCare Foundation assigns your donation to a restoration project. As soon as the data is available, it becomes visible in the linked Platform account: first as pledged, then as planted and monitored.
Can I remove my company from the public partner page?
Yes. Under Settings you switch off the listing on the partner page. Your impact page and dashboard keep working as before.
Plans and payment
5 questions
What does it cost?
Free is free. Proof costs €30, Share €100 and Automate €250 per month. Yearly you pay 10 × the monthly amount. All prices exclude VAT.
See the plansCan I try it first?
Free is free and stays free, without a payment method. Existing woodyou.care customers get Free with three months of Proof on top. After that you decide whether to continue.
How do I pay?
Through Stripe, by credit card or SEPA direct debit, monthly or yearly. You pay on a secure Stripe payment page; the Platform never sees your full card or account number.
Can I cancel?
Yes. You cancel as of the end of your current month or year, depending on your billing period. After that you go back to Free: your data is kept, the features of your old plan lock.
Do I get an invoice?
Yes, for every payment. Your invoices are under Invoices in your dashboard, through the Stripe customer portal. That is also where you change your payment details.
Evidence and verification
6 questions
Who verifies?
An independent party, per project. WoodYouCare Foundation selects projects and restoration partners that meet requirements for independent verification. The statement is a PDF in the evidence record, from Proof.
About the evidence recordWhat does "Verification pending" mean?
That no statement has been published for that project yet. The stamp only appears once it exists, on our own pages too.
Where does the data about my trees come from?
From WoodYouCare Foundation. The foundation shares its planting data with the Platform: project, planting, polygon, species, monitoring and statements. The Platform shows that data; it does not plant or verify anything itself.
Why do you only count trees?
Because a tree can be counted, located and checked. Measures nobody can check per tree, we do not show.
What do pledged, planted and monitored mean?
Pledged: your donation is assigned to a restoration project, but the trees have not been registered as planted yet. Planted: the restoration partner has registered the planting. Monitored: after the planting, monitoring has taken place and the results are recorded in the record.
What happens if not all trees survive?
The actual monitoring is included in the record; a disappointing survival rate becomes visible too. We report survival as the restoration partner reports it.
Tools
3 questions
Does the widget work on my site?
Yes, on any site where you can place a script tag or an image. The widget is part of Proof and up.
See the widgetWhich tool is in which plan?
Every tool page shows from which plan the tool is available. The full comparison per feature is on the pricing page.
Compare the plansCan I test the API without paying?
The API is part of Automate. Book a demo; we will set up a test environment for you.
Book a demo